Our Company is committed to maintaining the highest standards of business and common-sense ethics. Company personnel, including officers and directors, must comply not only with our Policies for Ethical Conduct but with all applicable laws and regulations.
Duquesne Light Holdings and its affiliates maintain a system for the confidential, anonymous submission, and the subsequent investigation, of reports from employees, customers, and other third parties regarding concerns about the safety or ethical conduct of Company personnel, operations, or systems. Such concerns may include, but are not limited to, discrimination, harassment, safety violations, and financial irregularities. To report such a safety or ethical concern, please use the Company’s Ethical Conduct Compliance Hotline: 1-888-309-1563 or duquesnelight.ethicspoint.com.
Disclaimer: Please do not use the Ethical Conduct Compliance Hotline to report a power outage, power problem, or emergency situation. Instead, please call 412-393-7000 or 888-393-7000. Additionally, routine questions about your account, bill, payments, or service should be directed to customer service at (888-393-7100) (TTY users may call 711). Routine account, billing or other non-safety/ethical related questions or concerns that are received on the Hotline will be routed to the customer service department to be reviewed and addressed in the order they were received.